Fair Usage Policy
Effective Date: 01 Dec 2024
STAAR PAYOUT PRIVATE LIMITED (“Company,” “we,” “our,” or “us”) is dedicated to providing reliable and efficient services to all clients. This Fair Usage Policy (“Policy”) is designed to ensure equitable use of resources, maintain service quality, and prevent misuse or overuse of our systems, APIs, and other services.
1. Purpose
The purpose of this policy is to:
- Define fair and acceptable usage of our services.
- Prevent activities that may disrupt the performance or reliability of our platform.
- Ensure a consistent and high-quality experience for all users.
2. Scope
This policy applies to all clients and users of our services, including but not limited to:
- API integrations for pay-in (collection) and payout (payment) services.
- Use of resources such as server capacity, bandwidth, and support services.
3. Acceptable Usage
Clients are expected to:
- Use our services within the limits specified in their service agreements.
- Ensure API usage does not exceed predefined rate limits or cause undue strain on our systems.
- Use our services for lawful and intended purposes as outlined in our terms of use.
4. Prohibited Activities
The following activities are considered violations of this policy:
- Excessive or abusive use of resources that impacts service performance for other clients.
- Attempting to bypass or manipulate API rate limits or security measures.
- Using services to engage in fraudulent, illegal, or unauthorized activities.
- Sharing API credentials with unauthorized parties.
5. Rate Limits and Monitoring
- API usage is subject to rate limits specified in the client’s agreement.
- The Company actively monitors usage patterns to detect and prevent abuse.
- Clients exceeding usage limits may be notified, throttled, or temporarily suspended.
6. Consequences of Misuse
If a client violates this policy, the Company reserves the right to:
- Issue a warning and provide recommendations to resolve the issue.
- Temporarily or permanently suspend access to services.
- Terminate the client’s account for repeated or severe violations.
7. Exceptions
Clients who require higher usage limits or specialized support can contact the Company to discuss customized service plans.
8. Updates to This Policy
The Company reserves the right to update this policy periodically to reflect changes in services or operational requirements. Updates will be communicated via email or posted on our website.
9. Contact Us
For questions or concerns regarding this Fair Usage Policy, please contact us:
STAAR PAYOUT PRIVATE LIMITED
A-1/2, First Floor, Shakti Nagar Extension, Ashok Vihar, North West Delhi, Delhi, Delhi, India, 110052